Understand your options and the deadlines for filing a claim.
Arbitration guidance. If the vehicle does not match the advertised condition, we guide you through the auction's rules and deadlines and help you prepare your paperwork.
Why hire this service?
For buyers who received a vehicle that does not match the advertised condition.
Understand the auction's rules
What the arbitration policy allows in your case.
Don't miss the deadlines
We point out the published timeframes for filing the claim.
Organized documentation
We organize the evidence you provide so it is presented clearly.
Better-prepared communications
We help you draft what you will send to the auction.
How we help you
- We review your caseThe purchase, the problem found and the available documents.
- We explain your optionsProcedure, deadlines and requirements for that auction.
- We prepare the documentation with youAnd the communications you will submit.
Garces Auto Deals provides technical and documentary guidance. The arbitration decision belongs to the auction.
What you receive
- Guidance on the auction's published procedures
- Administrative review of deadlines
- Organization of the documents you provide
- Help preparing communications
First the scope in writing; then the work
- Tell us about your case.
- You receive a written quote with scope and exclusions.
- Nothing is charged until you accept the quote.
What we need from you
- Purchase documents and the problem found
Service conditions and scope
Read them before hiring: they are part of the scope we confirm in writing.
Scope and limits
- Acceptance of claims is not guaranteed
- It is not a substitute for legal representation
Not included (paid separately or not applicable)
- Legal representation
- Auction arbitration fees or costs
- Any guarantee that the claim will be accepted
Conditions
Who provides the service: Garces Auto Deals provides technical and documentary guidance. The arbitration decision belongs to the auction.
Technical and documentary guidance on the auction's policies, evidence and deadlines. It is not legal representation; the arbitration decision belongs to the auction. If this service is already included in your package or membership, you are not charged again.
Garces fees are separate from the vehicle price, auction fees, authorized dealer fees, transport, inspections, taxes and registration. What costs are involved
Related
Services
Listing and condition report review
We review the listing and the available condition report and give you written observations so you can decide with more information.
Professional consultation
A conversation with an advisor focused on your case: a lot, a report, the costs or your buying strategy. A 30-minute Express or a 60-minute Strategy session.
Three-vehicle comparison
We contrast three candidate vehicles —reported condition, available history, risks and estimated costs— so you can see which one suits you best.